FAQs
Ordering
Do you offer bulk or wholesale discounts?
Yes, we offer bulk pricing for large orders. Contact us for more details.
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of purchase. After that, production begins, and changes may not be possible.
Shipping & Handling
How long does it take to receive my order?
Orders are processed and shipped within 7 business days. Delivery times vary based on location and shipping method.
Do you offer free shipping?
Yes! Orders over $25 ship free with standard shipping.
Can I expedite my shipping?
Yes, expedited shipping is available. Contact us if you need faster delivery.
What if my order arrives damaged or is lost?
We insure every package. If your order is lost or damaged, email us at custommetal@cnscnc.com with photos of the item and packaging for assistance.
Products & Materials
What materials do you use?
We craft our metal art from high-quality steel and aluminum, ensuring durability and a premium finish.
Are your metal signs suitable for outdoor use?
Yes! Our metal art is powder-coated for weather resistance, making it ideal for indoor and outdoor use.
Do you offer different sizes?
Yes, most designs come in multiple sizes. Check individual product pages for details.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and other secure payment methods.
Is my payment information secure?
Yes, our website uses encrypted transactions to ensure your information is protected.
Returns & Refunds
Do you accept returns?
Since our items are custom-made, we do not accept returns. However, if there is an issue with your order, please contact us for a resolution.
What if I receive the wrong item?
If you receive an incorrect item, email us at custommetal@cnscnc.com so we can make it right.
Do you offer refunds?
Refunds are available in cases of lost or damaged shipments. Otherwise, all sales are final due to the custom nature of our products.