Shipping policy

Shipping Policy

All orders are made to order and processed in the order they are received.
Processing and production typically take 7 business days before shipping.
During peak seasons and holidays, processing times may be longer.
If you need an item sooner, please email us at custommetal@cnscnc.com, and we will do our best to accommodate your request.

Free Shipping: Orders over $25 qualify for free standard shipping within the U.S.
Expedited & Upgraded Shipping: Available at checkout. If you need further customization on shipping speed, contact us at custommetal@cnscnc.com before placing your order.
Estimated Delivery Times:
- Standard Shipping: 3-7 business days after processing
- Expedited Shipping: 1-3 business days after processing
- International Shipping: Varies by location (customs delays may apply)

Once your order ships, you will receive an email with tracking information.
Please allow 24-48 hours for tracking updates to appear in the carrier’s system.

We insure every package to protect against loss or damage.
If your item arrives damaged or is lost in transit, contact us immediately at custommetal@cnscnc.com.
For damaged items, please keep the original packaging and take clear photos of the item and packaging to assist with our claims process.
We are not responsible for incorrect shipping addresses provided at checkout.

We offer international shipping, but delivery times vary based on location and customs processing.
Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping times may be longer during peak seasons. We recommend ordering early for holidays and special occasions.

For any shipping-related questions, please email us at custommetal@cnscnc.com.