Shipping policy

Shipping Policy

Order Processing & Production Times

• All orders are made to order and processed in the order they are received.
• Processing and production typically take 7 business days before shipping.
• During peak seasons and holidays, processing times may be longer.
• If you need an item sooner, please email us at custommetal@cnscnc.com, and we will do our best to accommodate your request.

Shipping Rates & Delivery Times

• Free Shipping: Orders over $25 qualify for free standard shipping within the U.S.
• Expedited & Upgraded Shipping: Available at checkout. If you need further customization on shipping speed, contact us at custommetal@cnscnc.com before placing your order.
• Estimated Delivery Times:
  • Standard Shipping: 3-7 business days after processing
  • Expedited Shipping: 1-3 business days after processing
  • International Shipping: Varies by location (customs delays may apply)

Order Tracking

• Once your order ships, you will receive an email with tracking information.
• Please allow 24-48 hours for tracking updates to appear in the carrier’s system.

Lost, Damaged, or Missing Packages

• We insure every package to protect against loss or damage.
• If your item arrives damaged or is lost in transit, contact us immediately at custommetal@cnscnc.com.
• For damaged items, please keep the original packaging and take clear photos of the item and packaging to assist with our claims process.
• We are not responsible for incorrect shipping addresses provided at checkout.

International Shipping

• We offer international shipping, but delivery times vary based on location and customs processing.
• Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Holiday & Peak Season Shipping

• Shipping times may be longer during peak seasons. We recommend ordering early for holidays and special occasions.

Contact Us

For any shipping-related questions, please email us at custommetal@cnscnc.com.