Replacement Romark

All items are made to order in the order they are received.

Standard production takes up to 7 business days before shipping. During peak seasons or holidays, lead times may be extended.

Need it sooner? Reach out to us at custommetal@cnscnc.com. We’ll do our best to accommodate your requests.

Production Time:
All items are made to order. Standard processing takes up to 7 business days. During holidays or peak seasons, delays may occur. Need it faster? Email us at custommetal@cnscnc.com. We’ll do our best to help!

Shipping Options:
Free U.S. Shipping on orders over $25
Expedited shipping available at checkout
International Shipping: Times vary by country; customs fees may apply

Order Tracking:
You’ll receive a tracking link once your order ships. Please allow 24–48 hours for updates to appear.

Lost or Damaged Orders:
We insure all shipments. If something arrives damaged or goes missing, contact us right away with photos and packaging details.

For full details, see our Shipping Policy

Return Window:
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase.

Start a Return:
Email us at custommetal@cnscnc.com for approval and a return label. Unapproved returns will not be accepted.

Damaged or Incorrect Items:
Inspect your order upon arrival. If it’s damaged, defective, or incorrect, contact us immediately so we can make it righ

Non-Returnable Items:

• Personalized or custom items
• Sale items & gift cards
• Hazardous materials
  

Exhanges:
Send the original item back, then place a new order after your return is approved.

Refunds:
Refunds are issued to your original payment method once we receive and inspect the return. Processing times may vary by bank.
For full details, see our Returns & Refunds